Big Boy Rewards - FAQs

Do I need a Frisch’s account to participate in Big Boy Rewards? 

Yes! Sign up by downloading the app and creating an account.

How do I redeem rewards? 

First, make sure you have phone number ready before you get to the register. The cashier will be able to view all your current rewards after you provide a phone number. You can also redeem or view your rewards in the app. If you would like to redeem points, please tap the “Redeem Rewards” button in your app then click to redeem the desired reward.  To view any existing rewards, please tap the ‘My Account’ button in your app the reward will be listed accordingly.

How do I claim my free appetizer or dessert for signing up?

Thanks for signing up! Your sign up offer will be available to redeem 1 hour after creating an account. The offer will expire within 60 days.

How do I refer a friend? What do I get if they visit?

Please click the navigation bars in the top left corner then selected ‘Refer A Friend” on the dropdown. You will then be able to share the link through email or message. You’ll get 35 points when they sign up using your invite code and make their first purchase.

Who do I contact with questions or concerns?

In the app, visit the ‘Need Help?’ section under the slide menu or send us an email at

How do I receive my Birthday reward?

When you sign up to Big Boy Rewards, be sure to tell us your birthday and we will not forget about you! You will start to receive your birthday emails directly through the app. You will also receive email alerts to remind you of your available offers.

Where are my points?

Points will take 1 hour to be awarded to your profile, following a purchase and entry.

This app sounds amazing, but I don’t have a smartphone…can I sign up?

Visit to set up an account with your phone number. When you go into the restaurant ask the cashier if they can look up your phone number to add your Big Boy Rewards. The location can award you points via the point of sale system and you can check on your profile on our website.

Will you share my information in my Big Boy Rewards account?

No, your information will remain private and not be shared.

What type of phone do I need to use the app?

The Big Boy Rewards app is available on iOS and Android devices. You can find the app in the Apple Store and Google Play Store.

Can I redeem my points for cash?

No, points and rewards cannot be redeemed for cash.

Can anyone enroll in Big Boy Rewards?

Yes, if you’re over the age of 13 you can be a member of Big Boy Rewards.

Is there a fee for enrolling in the Big Boy Rewards?

No, this program is free!

What do I do if I forget my username and/or password?

On the login screen, click the ‘Reset Password’ link and share your email. You will then receive an email with instructions to reset your password.

How do I earn points?

You’ll get 1 point for every $1 you spend (excluding tax and gift card purchases). Points may be redeemed for select menu items. Points will also be added to your profile an hour after purchase.

Can I still scan my receipt barcode to add points?

No, we have removed the barcodes from our receipts. We are currently using phone numbers as the main identifier for points. If you forgot to give your phone number to the cashier, please send us an email at with a phone of your receipt.

Can I share my rewards with my family?

If your family shares one phone, then yes you can share rewards, but you cannot transfer points or rewards between accounts.

Can accounts be combined?

No, accounts cannot be combined.

Can I scan someone else’s barcode to earn points?

You can only earn points for purchases you have made. Make sure to tell your friends how great the app is so they can start earning points. Send them your invite code and you’ll score points the first time they scan a receipt!

How do I redeem offers?

You’ll find offers in the Redeem Rewards section of the app. You can redeem your points for any of the rewards listed within your points level. After you redeem a reward, it should show up under “My Account”.

Do I have to use all my points at once?

No, you may save and build up points for later!

Can I receive cash back with the Big Boy Rewards?

No, cash back is not an option with Big Boy Rewards.

Can I use a Frisch’s coupon together with another coupon?

Unless otherwise stated, coupons cannot be combined with other coupons or offers. Please note that only one reward may be used per order.

Do I earn points for my online & curbside purchases?

Be sure to sign in to your loyalty account when placing an online & curbside order and your points will automatically be added to your account!

How can I redeem rewards with an online order?

Login through (click order on either one). Then click Sign in with Frisch’s Rewards. Proceed with your order. If you are redeeming a reward, please be sure the item is ordered and in your cart. Go to checkout. On the checkout screen you should see a button under the promo code button that reads Go to the Rewards. Click that button and you should see all available rewards. Select the reward you would like to redeem. You should see the reward you selected appear on your check at the bottom of the screen.

Can I redeem points with my delivery order?

Yes! Points may be redeemed after you place a delivery order. Please save your receipt and visit the Big Boy Rewards app. Then, click into the Earn button. Here you can scan the barcode on your receipt or enter the barcode number. Please remember you have 7 days after your purchase to claim rewards from your receipt.

Do my reward points ever expire?

Yes, reward points expire 365 days from the day they are rewarded. Be sure to use them so you’re never caught losing out on your hard-earned rewards. You will receive a notification 30 days ahead of expiration – and a final notification 7 days before they expire.

I made an eligible purchase at a Frisch’s restaurant, but it is not reflected in my rewards account, how do I resolve that?

Email us a image of your receipt and phone number to

Is the Big Boy Rewards app secure?

Yes. We take security and privacy very serious. We never sell or release your information and we never see or share your passwords.

Why do I need to sign up with Facebook?

You don’t have to sign up with Facebook, but if you do you’ll score 10 free points.

What information do you access from my Facebook profile? Do you post to my wall?

We will see your general information and the email address associated with your Facebook profile. When you leave feedback in the app you can elect to post this on your Facebook wall.

Why does Frisch’s require my location?

We use your favorite location so we can send you sweet deals and offers where you live.

I received a birthday offer, where did it go?

Birthday offers are only valid for a limit amount of time. Guests have to redeem offer the week of your birthday.

How will I be notified that I have earned a reward?

As a guest, you will receive an email and/or push notification. Please note, you will not receive any push notifications when logged out of the app.
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